Frequently Asked Questions

Simply browse our collection, select your desired pieces, choose your size and colour, then add to your bag. When you're ready, proceed to checkout where you can review your selection and complete your purchase securely.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our encrypted payment system.

We'd be happy to help modify your order if it hasn't entered production yet. Please contact us within 2 hours of placing your order, and we'll do our best to accommodate any changes or cancellations.

We currently do not offer payment plans or instalment options. We are exploring additional payment methods for the future to provide greater flexibility for our customers.

We currently ship to the European Union countries, UK, US, Canada, Australia, and selected international destinations. Shipping availability and delivery times vary depending on location and are calculated at checkout.

We aim to process and dispatch orders as quickly as possible. Orders are typically dispatched within 1–3 working days. Processing times may vary during busy periods or due to payment verification.

Delivery times are estimates starting from the dispatch date. Orders within the Czechia typically arrive within 1–3 business days after dispatch. EU deliveries usually take 3–7 business days, while international deliveries may take 7–14 business days depending on destination and customs processing.

Yes. We offer complimentary shipping on all domestic Czechia orders and all European Union orders. Shipping costs for international destinations outside the EU are calculated at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can also track your order at any time by logging into your account and viewing your order history on our website.

Orders shipped outside the European Union may be subject to customs duties or import taxes once they reach the destination country. These charges are the responsibility of the customer and vary by country. We recommend contacting your local customs office for more information before placing an order.

Unfortunately, once an order has been dispatched, we are unable to change the delivery address or redirect the shipment.

All orders are carefully prepared and shipped in our signature ANNA HORA packaging to ensure your items arrive safely and beautifully protected.

If you cannot locate your shipping confirmation email, please check your spam or promotions folder first. If you still need assistance, contact us at customerservice@annahora.com and we will be happy to help.

While we aim to deliver within estimated timeframes, delays may occasionally occur due to courier operations, payment verification, or customs clearance processes, which are outside our control.

If your piece isn’t quite right, you may return your order within 14 days of delivery in accordance with EU consumer law. Items must be unworn, unused, undamaged, and returned in their original condition with all tags and packaging included.

To start a return, log into your account and open your order history, where you will find the Return Request Form. Once submitted, our customer care team will review your request and provide further instructions. If you are unable to access your account, you may also contact us at customerservice@annahora.com for assistance. Returned items should be carefully packed, preferably in the original packaging, and sent to: Anna Hora s.r.o. Benešovská 1924/4 101 00 Praha 10 Czech Republic

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Shipping costs are non-refundable except where required by law.

Yes, exchanges are possible subject to product availability. Please contact our customer care team to arrange an exchange, and we will guide you through the next steps.

Once we receive and inspect your returned item, refunds are processed within 14 days. The refund will be issued to your original payment method and may take additional time to appear depending on your payment provider.

Returned items must be clean, unworn, unused, and include all original tags, labels, and packaging. Returns that show signs of wear, damage, or alteration may not be accepted.

If you receive a faulty or damaged item, please contact customerservice@annahora.com as soon as possible with your order details and photos of the issue. We will review the case and arrange a repair, replacement, or refund depending on the situation.

We are sorry if something isn’t quite right. Please contact our customer care team at customerservice@annahora.com with your order details and a description of the issue. We will review the situation together and guide you through the next steps.

All products are covered by a 24-month legal warranty from the date you receive your goods, in accordance with applicable consumer protection laws.

To submit a complaint, please contact customerservice@annahora.com. Our team will provide instructions and a Complaint Form to complete. The item should then be sent together with a copy of the invoice and the completed Complaint Form to: Anna Hora s.r.o. Benešovská 1924/4 101 00 Praha 10 Czech Republic

Complaints are handled within 30 days from the date we receive the goods subject to the complaint. We will notify you of the outcome as soon as the review process is completed.

Depending on the nature of the defect, we may repair the item, replace it, offer a partial refund, or provide a full refund where repair or replacement is not possible.

Items submitted for complaint should be clean and sent securely packaged together with a copy of the invoice and the completed Complaint Form.

Each product page includes detailed size measurements and a size guide. Our pieces are designed with a relaxed, comfortable fit. If you're between sizes, we generally recommend sizing up for the perfect drape that silk is known for.

Our silk pieces are designed to be cherished for years. We recommend gentle hand washing in cool water with silk-specific detergent, or professional dry cleaning. Detailed care instructions are included with each piece and available on our Our Silk page.

We photograph our pieces in natural light to show their true beauty, but screen settings can affect how colours appear. Silk also has a natural lustre that can look different in various lighting conditions—this is part of its charm and luxury.

We use only the finest Mulberry silk. Our silk is naturally hypoallergenic, temperature-regulating, and becomes softer with each wear. Learn more about our silk story on our Our Silk page.

Gift cards are currently available upon request through our customer care team. Please contact customerservice@annahora.com and we will be happy to assist you. We are currently enhancing our website to introduce digital gift cards as a dedicated product in the near future.

All ANNA HORA orders are already presented in our signature packaging, including a cotton dust bag, branded tissue paper, and our signature mailer box — making them ready for gifting. If you would like to include a personalised message, please contact our customer care team after placing your order.

Yes, absolutely. Simply enter the recipient’s address as the shipping address during checkout, and we will send the order directly to them.

Creating an account allows you to track and view your orders, initiate returns, and save your favourite items to your wishlist for easy access.

Simply click the heart icon on any product page to save it to your wishlist. You can view and manage your saved items by logging into your account and visiting the wishlist section.

Our team is here to help Monday through Friday, 9:00 AM – 6:00 PM CET (12:00 PM – 9:00 PM GST). You can reach us via email at customerservice@annahora.com or by phone at +420773583533.

Currently, we're an online-only boutique, allowing us to focus on creating the most beautiful pieces and delivering them directly to you. However, we occasionally host pop-up events—follow us on social media for updates.